1. Introduction
Clear Home Crew ("we," "us," or "our") is committed to protecting the privacy of our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us across the United States. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Contact details: name, email, phone number, physical address
- Project details: property address, renovation preferences, budget ranges
- Financial information: payment details processed through PCI-compliant third-party processors
- Account credentials for client portal access
2.2 Automatically Collected Information
- Device information: browser type, operating system, IP address
- Usage data: pages visited, time spent on site, referring URLs
- Cookies and similar tracking technologies
- Geolocation data (with your consent)
3. How We Use Your Information
We use collected information to:
- Process and fulfill service requests, bookings, and consultations
- Communicate with you about projects, quotes, and updates
- Personalize your experience and recommend relevant services
- Send marketing communications (with opt-out option)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our terms
- Detect, prevent, and address fraud or security issues
4. Legal Basis for Processing (GDPR/CCPA)
For EU residents, we process personal data based on: contractual necessity, legitimate business interests, legal compliance, and your explicit consent. California residents have additional rights under the CCPA, including the right to know, delete, and opt-out of sale of personal information.
5. Cookies and Tracking Technologies
We use essential cookies for site functionality, analytics cookies (Google Analytics) to understand user behavior, and marketing cookies for advertising relevance. You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.
6. Sharing of Information
We do not sell your personal information. We share data with:
- Service Providers: Licensed contractors, payment processors, cloud hosting, CRM platforms
- Business Partners: Material suppliers, financing partners (only with consent)
- Legal Requirements: When required by law, court order, or to protect rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
7. Data Retention
We retain personal information only as long as necessary: active client data for the duration of the project plus 10 years (matching our warranty period), marketing contacts until unsubscribe request, and website analytics for up to 26 months. You may request deletion at any time, subject to legal retention obligations.
8. Data Security
We implement industry-standard security measures including TLS 1.3 encryption, secure data centers, access controls, regular security audits, and employee confidentiality agreements. While we strive to protect your information, no method of transmission over the Internet is 100% secure.
9. Your Rights and Choices
- Access & Portability: Request copies of your data
- Correction: Update inaccurate information
- Deletion: Request data removal (subject to legal retention)
- Opt-Out: Unsubscribe from marketing communications
- Do Not Track: We honor DNT signals where technically feasible
- Restrict Processing: Limit how we use your data
10. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect information from minors. If we learn we have collected data from a minor, we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party sites (social media, partners, resources). We are not responsible for their privacy practices. Review their policies before sharing information.
12. International Transfers
As a US-based company, your data is processed in the United States. For EU/EEA residents, we use Standard Contractual Clauses to ensure adequate protection for cross-border transfers.
13. Changes to This Policy
We may update this policy periodically. Material changes will be posted with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
14. Contact Us
For privacy questions, data requests, or complaints, contact our Data Protection Officer:
Clear Home Crew — Privacy Team
5412 Timberwolf Ct, Eielson Afb, Alaska 99702, USA
Email: privacy@clearhomecrew.com
Phone: (405) 608-0551
Response time: Within 5 business days